Medical & Dental Practices
A front desk that never sleeps - and never gives medical advice.
AI scheduling and logistics, reminder and recall systems, intake, and a review program - with human escalation designed in from day one.
The problem
A multi-location practice loses patients at the phone. Mornings and after-hours are exactly when new patients call; the front desk is already with the patients in the room. Repeat questions - hours, locations, insurances accepted, what to bring - consume the day, no-shows consume the schedule, and reviews end up describing the phone experience instead of the care. The fix is not 'more AI' carelessly applied: in healthcare, the guardrails are the product.
Every call answered, 24/7
The AI Front Desk books, reschedules and confirms appointments for every location, and answers logistics questions from information the practice approved in writing.
Reminders, recalls and intake
Automatic reminders cut no-shows; recall campaigns bring back patients due for follow-up; digital intake forms arrive before the visit, not on a clipboard.
Reviews that reflect the care
Post-visit review requests with a private feedback path first - problems reach the practice before they reach Google.
What we watch for you
| How customers and money move | Where it breaks today | How Dev's Consulting handles it |
|---|---|---|
| New-patient calls | Peak hours + after hours = voicemail = a patient lost | 100% of calls answered or booked, at every location, around the clock |
| Appointment no-shows | Slots sit empty; reminders are manual | Automatic confirmations and reminders by text and call, tracked per location |
| Clinical questions on the phone | Front desk time and risk both rise | Hard rule: no medical advice, ever - clinical questions escalate to staff immediately; emergencies get the emergency script and a human |
What you get
- ✓AI answering and booking for every location
- ✓Reminder, confirmation and recall campaigns
- ✓Digital intake before the visit
- ✓Review program with private feedback first
- ✓Per-location call, booking and no-show reporting
The Box, tailored for your industry
Questions, answered straight
The system is configured to the practice's privacy rules, handles the minimum information needed to book, and works only with vendors who sign the appropriate agreements. It gives no medical advice and stores no clinical notes.
The script is fixed and non-negotiable: the caller is directed to emergency services immediately and the call is flagged for the practice. The AI never assesses symptoms.
It can state which insurances the practice lists as accepted - information you approve - and offer to book or take a message. It never discusses coverage for a specific person's treatment.
Let's stop losing patients at the phone.
One free call. We look at where your leads leak today and tell you honestly what you need - and what you don't.
Book a free call